Account Manager - Germany (f/m/d) | C2 German Required

Job description

Account Manager - Germany (f/m/d) | C2 German Required is a full-time role with Hive, based in Berlin. The position contributes to the employer's work through the function described in the vacancy, with day-to-day focus on <p class="detail-block-title">OTE: €54,000 – €74,000 depending on level (70/30 base/variable split)</p> <h3 class="detail-block-title">The position</h3> <p><em>If you are excited to re-think account management, shape Hive as a company, and disrupt an industry - apply!</em></p> <ul> <li> <div><strong>Consult</strong> our customers on their growth journey, jointly discover optimization levers, or prepare new product launches and market entries while owning the relationship with your own customer base end-to-end.</div> </li> <li> <div><strong>Build</strong> and maintain strong relationships with your customer base by serving as the connecting element between our customers and the Hive team; identify all relevant stakeholders & be in constant exchange with all decision makers.</div> </li> <li> <div><strong>Collect</strong> and analyze customer feedback closely with our product team to ensure we develop the best, most customer-centric software product in the market and thereby enable our customers to reach their goals.</div> </li> <li> <div><strong>Onboard</strong> new customers into the Hive software and processes together with our Onboarding team and make the first experience with Hive one of the best that customers will not forget.</div> </li> <li> <div><strong>Join</strong> our pan-European account management team, and help deepen our customer relationships with some of the fastest growing direct-to-consumer brands across Europe.</div> </li> <li><strong>Own</strong> the operational health of your merchants by proactively coordinating between the merchant and our internal Operations, Support, and Fulfillment teams, turning operational challenges into a reason merchants trust and stay with

Requirements

• <p class="detail-block-title">OTE: €54
• 000 – €74
• 000 depending on level (70/30 base/variable split)</p> <h3 class="detail-block-title">The position</h3> <p><em>If you are excited to re-think account management
• shape Hive as a company
• and disrupt an industry - apply!</em></p> <ul> <li> <div><strong>Consult</strong> our customers on their growth journey
• jointly discover optimization levers
• or prepare new product launches and market entries while owning the relationship with your own customer base end-to-end.</div> </li> <li> <div><strong>Build</strong> and maintain strong relationships with your customer base by serving as the connecting element between our customers and the Hive team; identify all relevant stakeholders & be in constant exchange with all decision makers.</div> </li> <li> <div><strong>Collect</strong> and analyze customer feedback closely with our product team to ensure we develop the best
• most customer-centric software product in the market and thereby enable our customers to reach their goals.</div> </li> <li> <div><strong>Onboard</strong> new customers into the Hive software and processes together with our Onboarding team and make the first experience with Hive one of the best that customers will not forget.</div> </li> <li> <div><strong>Join</strong> our pan-European account management team
• and help deepen our customer relationships with some of the fastest growing direct-to-consumer brands across Europe.</div> </li> <li><strong>Own</strong> the operational health of your merchants by proactively coordinating between the merchant and our internal Operations
• Support
• and Fulfillment teams
• turning operational challenges into a reason merchants trust and stay with Hive.</li> </ul> <h3 class="detail-block-title">Your profile</h3> <p><em>We know - sometimes
• you can’t tick every box.

Skills

• excel