Associate Software Support Representative (Remote - US)

Job description

Nextech is hiring a full-time Associate Software Support Representative (Remote - US) role in Remote. The official posting places the position within the employer's Product Support function and describes the work through the source's role overview, responsibilities, and qualifications. This opportunity is tied to the employer's current operating needs rather than a general talent pool. The role's scope, collaboration context, and expected contribution are represented in the structured source-backed details retained below. The posting identifies the practical work involved, the capabilities expected from applicants, and the location and employment arrangement attached to this specific vacancy. Day-to-day work follows the responsibilities published by the employer and may involve the teams, customers, systems, or commercial objectives named in the source. The requirements preserve the stated experience, knowledge, and working expectations without adding assumptions. Candidates should use the exact official application route for the complete vacancy instructions. This original STRIDETO summary preserves the source meaning while keeping the employer's detailed responsibilities and requirements separately structured. The official posting is organized into source sections including Essential Functions, Minimum Requirements, Preferred Qualifications, Working Environment/Physical Demands, Overview of the end-to-end interview process:; these sections provide the detailed evidence retained in the structured responsibilities and requirements fields.

Requirements

• 1 year of experience in a software troubleshooting role with customers
• Excellent technical skills, including basic computer skills
• Strong interpersonal, written, and verbal communication skills
• Demonstrated ability to constructively work within a team environment
• Proficient skills in using the Microsoft© Office Suite (Access, Excel, Outlook, PowerPoint, and Word)
• Excellent customer service skills
• Ability to type at a rate of 30 WPM, with 90% accuracy
• Experience using Zoom Contact Center (or similar) in a call center environment.
• Ability to type at a rate of 50 WPM, with 95% accuracy
• Long-distance or air travel as needed – not to exceed 10% travel.
• Activities require a significant amount of work in front of a computer monitor

Skills

• Nextech
• hiring
• retaining
• accounting
• development
• commitment
• accommodation
• application
• This
• position
• United
• States