Bilingual Customer Support Specialist | Onsite-Pittsburgh

Blink Health | unspecified

Bilingual Customer Support Specialist | Onsite-Pittsburgh opportunity at Blink Health.

Job description

Bilingual Customer Support Specialist | Onsite-Pittsburgh is a full-time role with Blink Health, based in Pittsburgh, PA. The position contributes to the employer's work through the function described in the vacancy, with day-to-day focus on Patients benefit from transparent low prices, free home delivery, and world-class support on this first-of-its-kind centralized platform. Join us!</div>We're seeking Bilingual Customer Support Specialists - Spanish, Cantonese, Korean, or Vietnamese proficiency required This is a fully On-site role in Robinson Township, Pittsburgh Responsibilities: <ul> <li>Receive inbound phone calls to resolve routine and new issues with patients, doctors and insurers</li> <li>Provide patient care to accurately support pharma programs and triage to appropriate teams when required</li> <li>Strive to meet and exceed structured performance targets. </li> <li>Document all call information and data discovery according to operating procedures</li> <li>Utilize Knowledge Base materials as a foundation for resolving inquiries </li> <li>Maintain confidentiality of patient and proprietary information</li> <li>Develop a working knowledge of company related security and privacy practices.</li> <li>Participate in continued education on product changes, new features and product launches</li> <li>Help improve the patient experience by sharing feedback with management to further develop the product, materials and processes </li> </ul> Requirements: <ul> <li>Bilingual proficiency required: Spanish, Cantonese, Korean, or Vietnamese, with strong command of the English language</li> <li>High school diploma or GED required, Bachelor’s degree strongly preferred</li> <li>Customer service or inbound call center experience required</li> <li>Healthcare, pharmacy or other relevant industry experience strongly preferred</li> <li>Strong verbal and written communication skills</li> <li>Sound technical skills, analytical ability, good judgment, and strong operational focus</li> <li>A passion for providing top-notch patient care</li> <li>Ability

Requirements

</li> <li>Document all call information and data discovery according to operating procedures</li> <li>Utilize Knowledge Base materials as a foundation for resolving inquiries </li> <li>Maintain confidentiality of patient and proprietary information</li> <li>Develop a working knowledge of company related security and privacy practices.</li> <li>Participate in continued education on product changes
new features and product launches</li> <li>Help improve the patient experience by sharing feedback with management to further develop the product
materials and processes </li> </ul> Requirements: <ul> <li>Bilingual proficiency required: Spanish
Cantonese
Korean
or Vietnamese
with strong command of the English language</li> <li>High school diploma or GED required
Bachelor’s degree strongly preferred</li> <li>Customer service or inbound call center experience required</li> <li>Healthcare
pharmacy or other relevant industry experience strongly preferred</li> <li>Strong verbal and written communication skills</li> <li>Sound technical skills
analytical ability
good judgment
and strong operational focus</li> <li>A passion for providing top-notch patient care</li> <li>Ability to work with peers in a team effort and cross-functionally</li> <li>Strong technical aptitude and ability to learn complex new software</li> <li>Employees must hold all active licenses and registrations required for the role under applicable state law and as may be required by business necessity</li> </ul> Location/Hours: <ul> <li>Availability Monday-Friday 9: 30AM-5:30PM
10:30AM- 6:30PM
11 AM- 7 PM
12 PM - 8 PM OR 1 PM- 9 PM EST </li> <li>OR open for availability for 4 day 10 hour shifts from 10am-8 pm EST</li> <li>Availability for rotating Saturday shifts 9 AM -5 PM EST</li> <li>Scheduling flexibility
as your schedule may change over time according to business needs </li> </ul> Benefits: <ul> <li>Full time position
on-site; closed door environment</li> <li>Paid Time Off - Vacation and Sick Time</li> <li>Health Benefits
401K</li> <li>Holiday pay</li> <li>Overtime eligible (if available)</li> <li>Casual dress code</li> </ul> #blinkpatientservices<div class="content-conclusion">Why Join Us: It is rare to have a company that both deeply impacts its customers and is able to provide its services across a massive population.