Client Services Consultant

Job description

Lyra Health is hiring a full-time hybrid Client Services Consultant in Cape Town. The role manages a portfolio of Employee Assistance Programme and wellbeing-service clients, with responsibility for retention, service delivery, risk management, portfolio growth, client administration, and budget coordination. The official posting also describes collaboration across Lyra departments, feedback management, renewal discussions, and support for client invoicing and information systems. Candidates need customer relationship and EAP experience, fluent English plus another African language, and the ability to work across client, operational, and financial activities.

Requirements

• At least three years of customer relationship management experience.
• At least three years of Employee Assistance Programme experience.
• Fluent English plus at least one other African language.
• Relevant tertiary qualification or project-management experience is desirable.

Skills

• Client relationship management
• Employee Assistance Programmes
• Risk management
• Project management
• Budget management