CSM Manager (German)- 18 months Contract

Job description

CSM Manager (German)- 18 months Contract is a contract role with Wrike, based in Prague. The position contributes to the employer's work through the function described in the vacancy, with day-to-day focus on Built for teams and organizations looking to collaborate, create, and exceed every day, Wrike brings everyone and all work into a single place to remove complexity, increase productivity, and free people up to focus on their most purposeful work.</div> <div> </div> <div><strong>Our vision: </strong>A world where everyone is free to focus on their most purposeful work, together. You will have a growth mindset who can provide leadership and measurable recommendations to ensure customers take full advantage of the Wrike platform and they receive maximum value.</p> <h3><strong>Team Dynamics:</strong></h3> <p>You will be part of the incredible international globally distributed Customer Success Team and will work alongside other talented and passionate CSMs in an environment that prizes growth mindset, mutual support, and creative problem-solving.<strong><br></strong></p> <h3><strong>Your Impact:</strong></h3> <ul> <li>By building strong customer relationships and act as the Wrike advocate to our customers throughout their Wrike journey</li> <li>By partnering with customers to establish clear business goals, timelines, priorities and metrics of success. You’ll be collaborating with multiple teams on a regular basis (Sales, Professional Services, Support, Product, etc) and will help to build the CS “brand” across our entire organization</li> <li>By monitoring your entire book of business and work towards targets, leveraging key account metrics to identify areas of opportunity as well as managing churn avoidance.</li> <li>By maintaining and leveraging our Customer Success Management platform to maintain detailed customer centric actions and

Requirements

• You’ll be collaborating with multiple teams on a regular basis (Sales
• Professional Services
• Support
• Product
• etc) and will help to build the CS “brand” across our entire organization</li> <li>By monitoring your entire book of business and work towards targets
• leveraging key account metrics to identify areas of opportunity as well as managing churn avoidance.</li> <li>By maintaining and leveraging our Customer Success Management platform to maintain detailed customer centric actions and communication plans</li> <li>By leading end-to-end Success Plan execution
• connecting customer objectives to measurable outcomes
• and holding accountability for delivering and evidencing value over time.</li> </ul> <h3><strong>This is an 18-month contract position for a maternity cover </strong></h3> <h3><strong>Your Qualifications: </strong></h3> <ul> <li>Full fluency in <strong>English and German </strong></li> <li> 2+ years experience in Customer Success Management or customer facing-role supporting mid market clients.</li> <li>Experience working with Marketing teams
• Professional Services
• IT teams
• PMO teams.</li> <li>Ability to build and maintain strong relationships with a diverse set of clients
• including senior leadership.</li> <li>Knowledge and hands-on experience in project management
• business process redesign
• and change management.</li> <li>Great people skills: genuine
• warm
• positive
• engaging
• connects well with people
• friendly
• empathetic
• you show tact and poise under pressure when dealing with difficult interpersonal situations
• and possess a high degree of patience</li> <li>Willing to dive into technical details of a product to understand it thoroughly</li> </ul> <h3><strong>Standout Qualities: </strong></h3> <ul> <li>Having a problem solver mentality
• being a critical thinker and generally curious</li> <li>A passion for learning and improving every day
• motivated to excel</li> <li>Openness to receiving feedback
• being coachable</li> <li>A strong team player attitude</li> <li>Possessing a self starter attitude with strong ownership skills
• willing to go above and beyond the job description</li> <li>A creative and innovative approach</li> </ul> <h3><strong>Why Join Wrike?

Skills

• excel