Customer Lifecycle Manager
SolarWinds | unspecified
Customer Lifecycle Manager opportunity at SolarWinds.
Job description
Customer Lifecycle Manager is a contract role with SolarWinds, based in Austin, Texas; Charlotte, North Carolina; Reston, Virginia. The position contributes to the employer's work through the function described in the vacancy, with day-to-day focus on We’re looking for individuals who believe they can accomplish more as a team and create lasting growth for themselves and others. Solarians are ready to advance our world-class solutions in a fast-paced environment and accept the challenge to lead with purpose. If you’re looking to build your career with an exceptional team, you’ve come to the right place. Communications and automation are the means to achieve those outcomes.</p> <p class="wnfdntu _1ibi0s3f5 _1ibi0s3ce _1ibi0s3ea">You will design, own, and continuously improve scalable post-sale programs that help customers realize value quickly, remain healthy, renew, and grow. The role combines lifecycle strategy, operational execution, customer data analysis, and cross-functional orchestration across Customer Success, Renewals, Product, Product Marketing, Support, and Sales.</p> <p class="wnfdntu _1ibi0s3f5 _1ibi0s3ce _1ibi0s3ea">In practice, you will serve as the single accountable owner for digital lifecycle performance while leveraging partner teams and subject-matter experts for messaging, systems configuration, product insights, renewal motions, and sales follow-up.</p> <p class="p1"><strong>Your Experience</strong></p> <ul class="ul1"> <li class="li1">Experience designing and optimizing customer lifecycle, customer marketing, customer success, growth, retention, or renewal programs.</li> <li class="li1">A strong understanding of post-sale customer journeys, lifecycle stages, behavioral triggers, and digital engagement programs.</li> <li class="li1">Analytical depth and the ability to interpret CRM data, product telemetry, customer health signals, and program performance.</li> <li class="li1">Technical fluency to understand product friction, systems dependencies, data quality, and automation requirements.</li> <li class="li1">Business judgment
Requirements
- The role combines lifecycle strategy
- operational execution
- customer data analysis
- and cross-functional orchestration across Customer Success
- Renewals
- Product
- Product Marketing
- Support
- and Sales.</p> <p class="wnfdntu _1ibi0s3f5 _1ibi0s3ce _1ibi0s3ea">In practice
- you will serve as the single accountable owner for digital lifecycle performance while leveraging partner teams and subject-matter experts for messaging
- systems configuration
- product insights
- renewal motions
- and sales follow-up.</p> <p class="p1"><strong>Your Experience</strong></p> <ul class="ul1"> <li class="li1">Experience designing and optimizing customer lifecycle
- customer marketing
- customer success
- growth
- retention
- or renewal programs.</li> <li class="li1">A strong understanding of post-sale customer journeys
- lifecycle stages
- behavioral triggers
- and digital engagement programs.</li> <li class="li1">Analytical depth and the ability to interpret CRM data
- product telemetry
- customer health signals
- and program performance.</li> <li class="li1">Technical fluency to understand product friction
- systems dependencies
- data quality
- and automation requirements.</li> <li class="li1">Business judgment to prioritize revenue
- retention
- and customer outcomes over activity metrics.</li> <li class="li1">Strong cross-functional leadership skills and the ability to mobilize subject-matter experts without relying on direct authority.</li> <li class="li1">Excellent written and verbal communication skills
- with the ability to translate complex ideas into clear programs
- plays
- and recommendations.</li> <li class="li1">A curious
- inventive
- and improvement-oriented mindset
- with the ability to execute with urgency and adapt to changing priorities.</li> </ul> <p class="wnfdnti _1ibi0s33y _1ibi0s34u"><strong>Your Impact</strong></p> <p class="wnfdnti _1ibi0s33y _1ibi0s34u">Own Onboarding Communications and Activation</p> <p class="wnfdntu _1ibi0s3f5 _1ibi0s3ce _1ibi0s3ea">Web and manual onboarding are owned by another function.