Customer Onboarding Manager - Malaysia
Insider One | Kuala Lumpur, MY | on_site
Insider One is hiring an on-site Customer Onboarding Manager in Kuala Lumpur, Malaysia, requiring 4+ years of Martech/SaaS customer-facing experience and English and Malay communication skills.
Job description
Insider One is hiring a Customer Onboarding Manager to own the client onboarding journey from kick-off through implementation and early product adoption. The role acts as the primary contact during onboarding, aligns success metrics and deliverables, guides customers on product use cases and best practices, coordinates internal engineering or product specialists, identifies implementation risks, builds stakeholder trust, and captures feedback to improve the product and future onboarding experience.
Requirements
- University degree in Business
- Marketing
- IT
- or related fields.
- 4+ years of relevant customer-facing experience in customer success, onboarding specialist, account management, or strategic consulting within Martech or SaaS.
- Strong written and spoken communication skills in English and Malay.
- High sense of responsibility and accountability.
- Strategic thinking and excellent project-management skills.
- Customer-oriented approach and ability to build strong relationships with the assigned customer base.
- Self-motivated, proactive working style with ideas that encourage customer loyalty and product adoption.
Skills
- Customer Onboarding
- Customer Success
- Implementation Management
- Project Management
- Stakeholder Management
- Client Communication
- Product Adoption
- Risk Management
- Account Management
- Martech / SaaS
- English
- Malay
- Cross-functional Coordination
- Customer Feedback
- Relationship Management