Customer Service Agent - Hardship

Probe Group | Melbourne, AU | on_site

Source-backed Customer Service Agent - Hardship role at Probe Group.

Job description

Probe Group is recruiting a Customer Service Agent - Hardship in Melbourne. The role supports customers experiencing financial stress through respectful, compliant problem-solving across voice and written channels. The official vacancy describes a full-time fixed-term contract with a rostered operating model, customer advocacy and careful handling of sensitive service interactions.

Requirements

Customer-service experience.
Strong written and verbal communication.
Empathy and problem-solving ability.
Ability to work across multiple communication channels.
Accuracy with sensitive customer information.
Availability for the stated Melbourne roster.

Skills

Customer service
Financial hardship support
Problem solving
Written communication
Compliance
Case management