Customer Service Representative (French)
Distro | Nairobi, Nairobi City County, KE | on_site
Apply for the Customer Service Representative (French) role at Distro in Nairobi, Kenya. Full-time on-site opportunity paying USD 385 per month for bilingual French-English support professionals.
Job description
Distro is hiring a Customer Service Representative (French) for a full-time on-site role in Nairobi, Kenya. The position supports consumers, tire installers, and wholesale distributors through voice, chat, and email. The representative will answer tire-related questions, support orders, maintain accurate case records, and help customers receive timely and professional resolutions across multiple channels.
Responsibilities
- Handle inbound customer calls
- chats
- and emails professionally.
- Assist consumers, tire installers, and wholesale distributors with tire-related inquiries and order support.
- Provide accurate and timely solutions across voice, chat, and email channels.
- Maintain detailed and accurate records in internal systems.
- Collaborate with team leaders and escalate issues when necessary.
- Meet required performance KPIs and customer-service standards.
Requirements
- 6-12 months of customer service experience.
- English proficiency at C1 level or above.
- French proficiency at C1 level / fluent.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and a customer-focused mindset.
- Ability to multitask and adapt quickly in a fast-paced support environment.
- Sales or customer-retention experience is a plus.
- Spanish-language ability is a plus but is not required.
Skills
- Customer Service
- French
- English
- Voice Support
- Chat Support
- Email Support
- Inbound Support
- Order Support
- Issue Resolution
- Customer Communication
- Case Documentation
- Problem Solving
- Multitasking
- Escalation Management
- Customer Retention
- Performance KPI Management