Customer Service Representative (full-time)

Job description

Customer Service Representative (full-time) is a full-time role with Wolt - English, based in Tirana, Albania. The position contributes to the employer's work through the function described in the vacancy, with day-to-day focus on <div class="content-intro"><h2><span data-sheets-root="1">About Wolt</span></h2> <p><span data-sheets-root="1">At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. Here you’ll learn more, build more, and ship more than in most other companies. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.</span></p></div><p>Are you a team player with great communication skills? </p> <p>We are looking for <strong>full-time 40h/week</strong> Customer Service Representatives to join our Support team in Tirana, Albania!</p> <h2><strong>What you’ll be doing</strong></h2> <ul> <li>Communicating with customers via live chat or over the phone using a Wolt tone of voice and adapting to the customers tone.</li> <li>Ensuring that the delivery operations run smoothly</li> <li>Developing our support function together with the support team as well as other teams within Wolt</li> </ul> <h2><strong>Our humble expectations</strong></h2> <ul> <li>You have great communication skills with a personal touch, and a customer-obsessed and team-oriented mindset</li> <li>You are a fast learner, you have no problem with multitasking, and you are ready to work in a fast-paced environment</li> <li><strong>You can work in shifts in mornings, evenings and weekends, as well as public holidays - our support is open seven days a week</strong></li> <li>You are fluent in Albanian language and you have professional working proficiency in English</li> <li>You are located in Tirana.<strong><em> </em></strong></li> </ul> <h2>Next steps</h2> <p>If you are excited about working in a

Skills

• excel