Customer Success Manager

Job description

Customer Success Manager is an official Full Time opportunity with Restaurant365 in Mexico City. The employer's vacancy describes the business context, purpose, scope, and expected contribution of this specific role. The published material identifies the work performed, the teams or customers involved, and the capabilities requested from applicants. The structured responsibilities and requirements below preserve the source-backed detail without inferring qualifications from the title. The exact official vacancy and application routes are retained for candidate review. The posting also provides substantive role context beyond the short title and location, including operational or functional expectations relevant to this opening. Restaurant365 publishes this as a current full-time vacancy in Mexico City. The role sits within the employer's stated business and operating context and has a defined scope rather than being a general talent-pool listing. The source identifies the work the successful candidate will perform, the stakeholders or customers involved, and the outcomes the role is intended to support. The structured responsibilities and requirements retain the individual source-backed points from the official posting, including the practical expectations and capabilities described by the employer. The exact official vacancy and application route remain attached to this record for review.

Requirements

• 2–4 years of experience as a Customer Success Manager, Account Manager, or in a similar client-facing role, preferably at a SaaS company.
• Experience with, or working knowledge of, accounting and/or restaurant hospitality operations is a plus.
• Comfortable managing a high-volume portfolio of accounts and multiple, competing priorities.
• Clear, professional communicator, comfortable presenting to customer stakeholders, including C-Suite.
• Working knowledge of Salesforce or another CRM.
• Proficient in Microsoft Office (Outlook, Excel, Word, and PowerPoint).
• Working knowledge of AI tools, including incorporating AI into daily work, including building agents where applicable.
• Efficient and timely with deadlines and deliverables.
• Strong organizational and time-management skills; able to work independently with general supervision.
• Solid technical aptitude, with experience communicating across multiple platforms.
• Ability to travel up to 10%.
• PREFERRED QUALIFICATIONS Previous Gainsight experience or experience with another customer success management platform.
• Previous Monday.com experience or other project management software.
• Previous Freshdesk experience or other ticket management software.
• We also offer a comprehensive benefits package. Benefit options include:
• This role is hybrid, balancing flexibility with the value of in-person collaboration. To support connection, partnership, and team effectiveness, employees are expected to work onsite each Tuesday, Wednesday, and Thursday.

Skills

• Restaurant365
• SaaS
• disrupting
• solution
• accounting
• empowering
• elevating
• evolving
• improving
• Best
• Class
• Renewal
• Specialist
• beginning
• expiration