Customer Support Analyst

Job description

PPRO is hiring a full-time hybrid Customer Support Analyst in Mexico City. PPRO describes its business as a local-payments platform used by global companies to connect with consumers in different markets. The role supports customers through payment-related questions and operational issues, coordinates investigation and resolution with internal teams, and maintains clear service communication. The official vacancy is part of PPRO’s customer-support function and provides a Mexico City location, full-time employment classification, and hybrid work arrangement.

Requirements

• Customer-support experience in a payments, technology, or SaaS environment.
• Ability to investigate operational issues and communicate clearly.
• Comfort working across customer and internal teams.
• Availability for the Mexico City hybrid role.

Skills

• Customer support
• Payments
• Troubleshooting
• Stakeholder communication
• SaaS operations