Fraud Specialist 1

Job description

Fraud Specialist 1 is an explicitly classified full-time position with Twilio in Remote - Estonia. The current official employer-authorized vacancy describes the role context, expected work, and applicant qualifications. This STRIDETO summary retains source-backed information in original wording and directs applicants to the exact official vacancy and application route. Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. . Hiring and how we work We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. . See yourself at Twilio Join the team as Twilio’s next Fraud Operations Specialist. About the job This position is needed to help combat fraud and abuse on our communications platform. We are looking for a curious, analytical and quick thinking individual to join our global Fraud Operations team. This is a full time role, located in Estonia. In this role, you will utilize a variety of tools to prevent, respond and mitigate instances of fraud and abuse across all of our products, protecting our customers and our platform. Responsibilities In this role, you’ll: Investigate cases quickly and efficiently, perform an

Requirements

• Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day.
• As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding.
• Required: Willingness to work a non-traditional schedule; weekends, holidays and evenings may be required Experience working in a fast paced, ambiguous environment, with a strong bias for action Previous experience in customer service or customer facing role requiring effective and empathetic communication Desired: Basic knowledge of SQL, Looker, Tableau or similar data extraction and data visualization tools Basic understanding APIs and related technologies 1-2 years experience working in a queue based/contact center environment Location This role will be based remotely in Estonia.