Head of Operations

Job description

Flow is hiring a full-time on-site Head of Operations in Riyadh to lead operational performance across its Saudi property portfolio. The role oversees General Managers and property leaders, establishes consistent service standards, builds scalable operating systems, and prepares communities for openings. It also owns operational KPIs, reporting, budgeting coordination, maintenance and hospitality readiness, and leadership development. The posting seeks a senior operator with multi-site property or hospitality experience, a record of building SOPs and playbooks, and familiarity with Saudi Arabia or the GCC.

Requirements

• Ten or more years in hospitality, property, or operations leadership.
• Experience managing multi-site operations and senior property teams.
• Experience building scalable systems and SOPs.
• Strong understanding of hospitality service standards and resident experience.
• Saudi or GCC operating experience is strongly preferred.

Skills

• Multi-site operations
• Property management
• Hospitality operations
• SOP design
• KPI management
• Team leadership