Partner Success Manager (PSM)
Smarsh | ZA | remote
Apply for the Partner Success Manager role at Smarsh in South Africa. Full-time remote opportunity with ZAR 450,000-550,000 annual base salary for experienced customer and partner success professionals.
Job description
Smarsh is hiring a Partner Success Manager (PSM) for a full-time remote role in South Africa. The position is focused on protecting and retaining recurring revenue across Smarsh's partner-channel ecosystem by driving renewals, partner health, adoption, governance and long-term value realization. The role is primarily renewal-focused and works closely with Channel Account Managers and Partner Enablement Managers.
Responsibilities
- Own the end-to-end renewal process for partner-managed recurring revenue and support predictable renewal outcomes.
- Lead renewal orchestration and execution, including structured 120-day pre-renewal planning cycles.
- Build and maintain accurate renewal forecasts, risk visibility and renewal governance.
- Ensure on-time renewal completion and protect recurring revenue.
- Manage the self-provisioning partner book of business.
- Identify partner health risks, adoption issues and churn signals, and coordinate mitigation actions.
- Support QBR coordination, partner governance and value-realization planning.
- Drive adoption strategies and success plans aligned to partner outcomes.
- Coordinate across Channel Account Managers, Partner Enablement Managers, Sales, Operations and Enablement teams.
- Support escalation management and aligned execution across internal stakeholders.
Requirements
- 5-10 years of experience in Customer Success, Partner Success, Account Management, or a similar role.
- Experience working in SaaS or recurring-revenue environments.
- Proven experience managing renewals, retention and recurring-revenue models.
- Strong understanding of renewal processes, forecasting and retention strategies.
- Experience working within partner-channel ecosystems.
- Experience with CRM platforms such as Salesforce and data-driven decision making.
- Strong forecasting discipline and ability to manage risk and ambiguity.
- Ability to build trust and influence partner stakeholders at multiple levels.
- Experience working across matrixed environments including Sales, Operations and Enablement.
- Strong communication, stakeholder-management, analytical and execution skills.
- Structured, process-driven and operationally disciplined mindset.
Skills
- Customer Success
- Partner Success
- Account Management
- Renewal Management
- Revenue Retention
- Recurring Revenue
- SaaS
- Renewal Forecasting
- Partner Health
- Churn Risk Management
- Adoption Strategy
- Value Realization
- Quarterly Business Reviews
- Governance
- Salesforce
- CRM
- Data-Driven Decision Making
- Stakeholder Management
- Cross-Functional Collaboration
- Risk Management
- Communication
- Analytical Thinking