Partner Success Manager (PSM)
Smarsh | ZA | remote
Smarsh is hiring a remote Partner Success Manager in South Africa with 5-10 years of customer or partner success experience and a base salary of R450,000-R550,000 per year.
Job description
Smarsh is hiring a Partner Success Manager to protect and retain recurring revenue across its partner channel ecosystem. The role is heavily focused on renewals and revenue protection, with responsibility for renewal orchestration, forecasting, partner health, risk mitigation, QBR governance, adoption, value realization, and stakeholder coordination across Channel Account Management and Partner Enablement.
Requirements
- 5-10 years in Customer Success
- Partner Success
- Account Management
- or similar roles.
- Experience in SaaS or recurring-revenue environments.
- Proven experience managing renewals, retention, and recurring revenue models.
- Strong understanding of renewal processes, forecasting, and retention strategies.
- Strong forecasting discipline and ability to manage risk and ambiguity.
- Experience working within partner channel ecosystems.
- Ability to build trust and influence partner stakeholders at multiple levels.
- Experience working in matrixed environments across Sales, Operations, and Enablement.
- Ability to navigate role boundaries and drive aligned execution.
- Strong communication and stakeholder-management skills.
- Experience with CRM platforms such as Salesforce and data-driven decision making.
- Analytical, structured, process-driven, and execution-focused working style.
Skills
- Customer Success
- Partner Success
- Renewal Management
- Retention Strategy
- Recurring Revenue / ARR
- Renewal Forecasting
- Partner Health Scoring
- Churn Risk Management
- QBR Governance
- Adoption Strategy
- Value Realization
- Stakeholder Management
- Salesforce / CRM
- Cross-functional Collaboration
- Data-driven Decision Making