Principal Customer Marketing Manager

Job description

Who we are Mindtickle is the leading AI-powered revenue enablement platform, helping sales teams learn faster, practice smarter, and perform at their best. We bring together onboarding, training, coaching, content, digital sales rooms, conversation intelligence, and AI role-plays into one platform so revenue teams have everything they need to build winning sellers. Global companies, like Fortune 500 organizations, trust Mindtickle to support their revenue teams. Customers and industry analysts have also recognized us. G2 has ranked us the #1 Sales Training & Onboarding platform for 28 consecutive quarters, and Forrester has recognized Mindtickle as a Leader in revenue enablement. Mindtickle was also recognized as AI-Based Sales Solution of the Year by the 2025 AI Breakthrough Awards and has received Stevie Awards for Technology Innovation and Customer Support Excellence. At Mindtickle, we're helping companies create high-performing revenue teams, and we're looking for people who want to help shape what's next. Job Snapshot Mindtickle is making a bold claim: that it is the AI-native revenue enablement platform, powered by ElevateOS. Bold claims need proof, and they need customers who stay, expand, and advocate. We are looking for a Principal Customer Marketing Manager to build the proof engine behind the story and to drive a unified customer engagement motion across advocacy, voice of customer, lifecycle and retention, and customer communications. This person turns satisfied customers into evidence and into a flywheel that drives adoption, retention, and growth. You will work closely with customer success, sales, product management, product marketing, and customers directly. Your mandate is to build a proof stack that backs the platform's claims with credible customer, data, and reference evidence, and to own the engagement surfaces that keep customers passionate and growing. You will be measured on the strength and usefulness of the proof system, on advocacy and voice-of-customer signal, and on retention and expansion outcomes.

Requirements

• <p><strong>8+ years in customer marketing or a closely related discipline, </strong>preferably in B2B SaaS, with a track record of operating as a senior individual contributor who owns outcomes end to end.</p>
• <p><strong>Customer marketing and advocacy depth. </strong>Experience building reference and advocacy programs, customer stories, and a proof system in B2B SaaS.</p>
• <p><strong>Voice of customer and lifecycle fluency. </strong>Hands-on experience with VoC programs and with lifecycle, retention, and customer communication motions that move adoption, retention, and expansion.</p>
• <p><strong>Evidence and data orientation. </strong>Comfort working with outcome data and turning it into credible, defensible proof, with the judgment to know when a claim is sufficiently supported.</p>
• <p><strong>Cross-functional influence and customer trust. </strong>Able to partner across customer success, sales, and product, and to earn the trust of customers directly, in a fast-moving, matrixed environment.</p>
• <p><strong>Operates with high agency in a flat org. </strong>This is a senior individual contributor role inside a team going through a transformation. You set your own direction, move without waiting for instruction, and are accountable for the outcome rather than the activity. You can do the work yourself at expert level and design the system that scales it.</p>
• <p><strong>Maker-checker discipline. </strong>You treat AI as the maker for manual and repeatable work and yourself as the checker for strategic judgment and quality. You know which decisions can be delegated to a system and which require a human, and you build accordingly.</p>
• <p><strong>Comfort with ambiguity and pace. </strong>A self-starter who can stand up a proof engine and engagement motion from the ground up and iterate quickly.</p>