Senior Vice President & General Manager, Acute & Payer

Job description

The official posting places this full-time role in Remote or Mississauga within the employer's Sales function. It describes the position as part of the organization's operating work and sets out a defined scope rather than a general expression of interest. The role is expected to contribute through the responsibilities listed by the employer, with practical delivery and collaboration shaped by the stated team context. The posting identifies the following work themes: Serve as General Manager of the Acute & Payer business unit with full P&L accountability, setting the strategic vision and market expansion plan across Health System, Health Plan, and Convener markets as part of the senior leadership team Own P&L performance and manage the business against EBITDA margin targets, balancing continued investment in growth with disciplined cost management while scaling beyond $100M in annual revenue Drive the strategy and commercialization of AI-powered products across the Acute & Payer portfolio, partnering closely with Product and Engineering to bring new capabilities to market with effective packaging, pricing, and go-to-market plans Champion innovation and deepen integration and cross-sell across the combined portfolio, incorporating the voice of the customer into strategy and identifying strategic partnerships and M&A opportunities to expand capabilities Own the end-to-end customer experience across the Acute & Payer business, strengthening engagement, retention, and long-term value while ensuring customer needs inform the product roadmap The qualification section adds these source-backed expectations: 10+ years of experience as a business or P&L leader, with deep expertise leading complex, multi-product SaaS organizations within the healthcare sector Bachelor’s degree in business, healthcare, technology, or a related field required; advanced degree such as an MBA preferred Proven success owning full P&L accountability, including revenue growth and EBITDA margin management, for businesses scaling beyond $100M in annual revenue Strong experience integrating and cross-selling across acquired or combined product portfolios to drive organic growth and customer value Demonstrated ability to shape and commercialize AI-powered or emerging technology solutions into monetizable offerings These details indicate the day-to-day focus, the capabilities needed to perform the work, and the stakeholders or operating context named by the employer. Candidates should use the official application route for the complete current posting, including any employer-specific instructions, benefits, and eligibility language. This STRIDETO description is an original summary; the structured responsibility and requirement arrays retain the source-backed details separately.

Requirements

• 10+ years of experience as a business or P&L leader, with deep expertise leading complex, multi-product SaaS organizations within the healthcare sector
• Bachelor’s degree in business, healthcare, technology, or a related field required; advanced degree such as an MBA preferred
• Proven success owning full P&L accountability, including revenue growth and EBITDA margin management, for businesses scaling beyond $100M in annual revenue
• Strong experience integrating and cross-selling across acquired or combined product portfolios to drive organic growth and customer value
• Demonstrated ability to shape and commercialize AI-powered or emerging technology solutions into monetizable offerings
• Track record of building, leading, and developing high-performing teams, including succession planning and organizational design
• Broad general management capability spanning strategy, go-to-market execution, operations, and cross-functional collaboration with Product and Engineering
• Experience in Health System, Health Plan, or Convener markets and familiarity with care coordination or decision support solutions is considered an asset
• Experience supporting M&A integration, strategic partnerships, and executive-level stakeholder engagement, including serving as a visible leader for high-growth business units
• At PointClickCare, base salary is one of the many components that make up our total rewards package. This position offers a competitive base salary + bonus + benefits, non-overtime eligible. Our salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all US locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process.

Skills

• 10+ years of experience as a business or P&L leader
• with deep expertise leading complex
• multi-product SaaS organizations within the healthcare sector
• Bachelor’s degree in business
• healthcare
• technology
• or a related field required
• advanced degree such as an MBA preferred
• Proven success owning full P&L accountability
• including revenue growth and EBITDA margin management
• for businesses scaling beyond $100M in annual revenue
• Strong experience integrating and cross-selling across acquired or combined product portfolios to drive organic growth and customer value
• Demonstrated ability to shape and commercialize AI-powered or emerging technology solutions into monetizable offerings
• Broad general management capability spanning strategy
• go-to-market execution
• operations
• and cross-functional collaboration with Product and Engineering
• Experience in Health System
• Health Plan
• Experience supporting M&A integration
• strategic partnerships
• and executive-level stakeholder engagement
• including serving as a visible leader for high-growth business units
• At PointClickCare