Senior Vice President & General Manager, Senior Living

Job description

The official posting places this full-time role in Remote, USA within the employer's Sales function. It describes the position as part of the organization's operating work and sets out a defined scope rather than a general expression of interest. The role is expected to contribute through the responsibilities listed by the employer, with practical delivery and collaboration shaped by the stated team context. The posting identifies the following work themes: Strategic Leadership & Market Ownership Define and own the Senior Living segment strategy, including distinct go-to-market approaches for diversified operators and pure-play Senior Living organizations. Serve as the primary executive sponsor and relationship owner for key Senior Living customers and prospects, spending substantial time in market to deepen industry credibility and customer trust. Represent PointClickCare at senior industry forums, conferences, and customer advisory boards, shaping market perception and competitive positioning. Collaborate with the CRO and the broader executive team on annual planning, resource allocation, and investment priorities for the Senior Living vertical. The qualification section adds these source-backed expectations: Required Skills & Qualifications: 15+ years of progressive leadership experience in enterprise software, healthcare technology, or a related SaaS environment, with at least 5 years in a senior executive role with P&L ownership. Deep knowledge of the Senior Living market, including operator economics, care delivery models, regulatory environment, and the technology landscape serving the sector. Demonstrated success leading and scaling customer-facing organizations (Sales, CS, Services) in a high-growth B2B software company. Proven ability to operate effectively in a matrixed environment, influencing outcomes across product, engineering, and marketing without direct authority. These details indicate the day-to-day focus, the capabilities needed to perform the work, and the stakeholders or operating context named by the employer. Candidates should use the official application route for the complete current posting, including any employer-specific instructions, benefits, and eligibility language. This STRIDETO description is an original summary; the structured responsibility and requirement arrays retain the source-backed details separately.

Requirements

• Required Skills & Qualifications:
• 15+ years of progressive leadership experience in enterprise software, healthcare technology, or a related SaaS environment, with at least 5 years in a senior executive role with P&L ownership.
• Deep knowledge of the Senior Living market, including operator economics, care delivery models, regulatory environment, and the technology landscape serving the sector.
• Demonstrated success leading and scaling customer-facing organizations (Sales, CS, Services) in a high-growth B2B software company.
• Proven ability to operate effectively in a matrixed environment, influencing outcomes across product, engineering, and marketing without direct authority.
• Track record of building and maintaining executive-level customer relationships, with the credibility to engage as a peer with C-suite leaders at major Senior Living operators.
• Strong financial acumen, including experience owning and managing a multi-million dollar P&L, with proficiency in SaaS revenue metrics and operating KPIs.
• Willingness and ability to travel extensively to be present with customers, prospects, and team members across key markets.
• Preferred Experience:
• Executive Presence & Influence. Ability to command a room, inspire confidence with customers and colleagues alike, and represent PointClickCare with authority and authenticity at the highest organizational levels.
• Collaborative Leadership Style. Highly consultative approach to cross-functional partnership; earns trust and drives alignment through transparency, shared goals, and a genuine commitment to collective success over individual credit.
• Strategic & Analytical Thinking. Capacity to synthesize complex market dynamics, competitive data, and customer insights into clear strategic choices and actionable plans.

Skills

• Required Skills & Qualifications:
• 15+ years of progressive leadership experience in enterprise software
• healthcare technology
• or a related SaaS environment
• Deep knowledge of the Senior Living market
• including operator economics
• care delivery models
• regulatory environment
• Demonstrated success leading and scaling customer-facing organizations (Sales
• CS
• Proven ability to operate effectively in a matrixed environment
• influencing outcomes across product
• engineering
• Strong financial acumen
• including experience owning and managing a multi-million dollar P&L
• Willingness and ability to travel extensively to be present with customers
• prospects
• Preferred Experience:
• Executive Presence & Influence. Ability to command a room, inspire confidence with customers and colleagues alike, and represent PointClickCare with authority and authenticity at the highest organizational levels.
• Collaborative Leadership Style. Highly consultative approach to cross-functional partnership
• earns trust and drives alignment through transparency
• shared goals